Privacy Policy

This privacy policy explains how we collect, use and protect your personal data when you use our services and visit our website.

1. Data Controller

The controller of your personal data is:

2. What Data We Collect

When providing our services and operating this website, we may collect the following data:

• Contact form data: name, email address, phone number, and message content
• Booking system data: name, email address, phone number, preferred appointment date, and type of service
• Technical data: IP address, browser type, and operating system (for security and analytics purposes)
• Vehicle data: vehicle make, model, and registration number (only when providing service)

3. Purpose of Processing

We process your personal data for the following purposes:

• Responding to inquiries and requests submitted through the contact form
• Booking and managing service appointments
• Providing auto repair and related services
• Issuing invoices and maintaining accounting records
• Improving our services and website
• Protection against fraud and misuse

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Your consent (Article 6(1)(a) GDPR) - for example, when submitting the contact form
• Performance of a contract (Article 6(1)(b) GDPR) - when providing repair services
• Legal obligations (Article 6(1)(c) GDPR) - for example, accounting and tax regulations
• Legitimate interests (Article 6(1)(f) GDPR) - fraud prevention, service improvement

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes of processing listed above:

• Contact form data: 3 years from the last contact
• Booking data: 3 years from the date the service was provided
• Accounting records: 10 years in accordance with the Czech Accounting Act
• Technical logs: 90 days

6. Your Rights

You have the following rights regarding your personal data:

• Right of access: You may request information about what personal data we process about you
• Right to rectification: You may request correction of inaccurate or incomplete data
• Right to erasure: You may request deletion of your data (subject to legal exceptions)
• Right to restriction of processing: You may request that the processing of your data be restricted
• Right to data portability: You may request transfer of your data to another controller
• Right to withdraw consent: You may withdraw your consent at any time without giving a reason
• Right to lodge a complaint: You may lodge a complaint with the supervisory authority, the Office for Personal Data Protection (ÚOOÚ), www.uoou.cz

To exercise your rights, please contact us at [email protected].

7. Cookies

Our website uses the following types of cookies:

• Essential cookies: These ensure the basic functionality of the website and store your cookie consent status in localStorage. These cannot be disabled.
• Google Analytics: _ga and _ga_* cookies are used for anonymous website traffic and usage statistics.
• Google Ads: _gcl_* cookies are used to measure conversions from advertising campaigns.
• Google Maps: When displaying the map on the Contact page, cookies from Google may be stored.
• Cal.eu: When using the booking system, cookies from Cal.eu may be stored.

Analytics and advertising cookies (Google Analytics and Google Ads) are used only after you give consent through the cookie banner. Without your consent, these cookies are not set (Google Consent Mode v2).

8. Third Parties

To provide our services, we use the following third parties, which may process your personal data:

• Google Analytics (analytics.google.com) - anonymous traffic statistics
• Google Ads (ads.google.com) - conversion measurement
• Cloudflare (cloudflare.com) - hosting, CDN and protection against attacks
• Web3Forms (web3forms.com) - contact form processing
• Cal.eu (cal.eu) - booking system
• Google Maps (maps.google.com) - map and location display

These services have their own privacy policies. We recommend reviewing them on the respective providers' websites.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses an encrypted connection (HTTPS) and is hosted on the Cloudflare platform, which provides DDoS protection and additional security measures.

10. Contact

If you have any questions about the processing of your personal data or wish to exercise your rights, please contact us: